Device help

Get step-by-step help and info for your device.

Advanced Intelligence

Discover powerful AI features and how you can use them to get the most out of your phone.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

Circle to Search

Learn how Circle to Search allows you to easily search in your social feeds, messages and videos.

Hands-Free Interpreter

Learn how to use Hands-Free Interpreter to translate what is being said.

Note Assist (AI)

Learn how to use Note Assist to auto format notes, and view summaries and translations.

Photo Assist

Learn how to edit photos using AI features.

Access Downloaded Files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Find My Device

Learn how you can use Find My Mobile to manage your device in a secure way by tracking and controlling your device remotely.

Insert or Remove SIM Card

Get instructions about how to install or remove a SIM card in your device.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Back up & Restore with a Computer

Learn how to back up and restore your device using a computer.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Display

Change the display brightness, time out and orientation.

Wireless Power Sharing

Learn how to use Wireless Power Sharing.

Block or Unblock Calls

Block or unblock calls from your device. Block unknown calls.

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Call Forwarding

Manage call forwarding from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Samsung SmartThings

Learn how to use Samsung SmartThings to connect to and control a wide range of devices.

Signal & Cellular Data

View cellular network signal and enable/disable cellular data, international roaming, and mobile data.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Device Setup

Set up your device for the first time or after a factory reset.

eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Gestures & Motion

How to use air gestures and motions, and access additional motions and gestures.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and More.

Insert or Remove SIM Card

Get instructions about how to install or remove a SIM card in your device.

Keyboard & Typing

Access keyboard settings, use swype, auto-complete suggestions, emojis, speech-to-text, and one-handed operation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.

Block or Unblock Messages

Block messages from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Email Settings

Manage email settings such as sync frequency, server settings, signature, removing an email account, and more.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more. 

Set Up Email

Learn how to add your email accounts, so you can read and send email on your device.

Bixby Vision

Bixby Vision gives you a deeper understanding of what you're looking at through your camera by identifying landmarks, translating languages, or showing you where to buy an item.

Gestures & Motion

How to use air gestures and motions, and access additional motions and gestures.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use two applications at the same time using Split Screen.

Wireless Power Sharing

Learn how to use Wireless Power Sharing.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Insert or Remove SIM Card

Get instructions about how to install or remove a SIM card in your device.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Set Up Email

Learn how to add your email accounts, so you can read and send email on your device.

Set Up Voicemail

Set up voicemail.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Always On Display

Learn about Always On Display and how to change what appears on your display.

Display

Change the display brightness, time out and orientation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Secure My Device

Learn how to secure your device.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

My Emoji

Learn how to create and use a personalized animated emoji in a message.

Always On Display

Learn about Always On Display and how to change what appears on your display.

Wireless Power Sharing

Learn how to use Wireless Power Sharing.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use two applications at the same time using Split Screen.

Bixby Routine

Learn how to use Bixby Routines to make changes to settings based off your use patterns.

Bixby Vision

Bixby Vision gives you a deeper understanding of what you're looking at through your camera by identifying landmarks, translating languages, or showing you where to buy an item.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Calendar

Access the calendar on your device and learn how to manage events.

Digital Wellbeing

Keep track of how long you view screens and set limits using Digital Wellbeing features.

Easy Mode

Learn how to switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.

Gemini

Get help with writing, planning, and taking action on information with Google apps.

Google Wallet

Use Google Wallet to make purchases from your device.

Access, Store Photos & Videos

Learn how to access and store your photos and videos.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

Bixby Vision

Bixby Vision gives you a deeper understanding of what you're looking at through your camera by identifying landmarks, translating languages, or showing you where to buy an item.

Camera & Video Settings

Manage camera and video settings including flash, timer, and more.

Photo Assist

Learn how to edit photos using AI features.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Take a Picture

Learn how to take a picture, use the front and rear camera, switch between camera and modes, and more.

Take a Screenshot

Learn how to take a screenshot and immediately share or edit your screenshot.

Take a Video

Learn how to take a picture or video, use the front and rear camera, switch between camera and video modes, and more.

Transfer Photos & Videos

Learn how to transfer photos and videos to or from your device and a computer.

Find My Device

Learn how you can use Find My Mobile to manage your device in a secure way by tracking and controlling your device remotely.

Secure Folder

Learn how to secure your personal content and keep it hidden on your device.

Secure My Device

Learn how to secure your device.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out and orientation.

Easy Mode

Learn how to switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.