Having trouble with your digital home phone? Try our tips to make and receive calls correctly.
Did you recently install AT&T Phone, but you can't get or make  calls? Be sure to activate your service within seven days of your order.
Sometimes, restarting your All-Fi Hub® or Wi-Fi® Gateway helps fix common issues. Just unplug the power cord for one minute. Then, plug it back in and wait for the gateway to restart. Please note, this will interrupt all services connected to your internet.
FYI: If you have a battery backup for your phone or internet service, you should also disconnect it when you restart your equipment.
Go to the phone support page and look for Fix an issue. Have your user ID and password handy for more personalized support.
Restore dial tone and fix echo
Check the phone cord. It should be connected to your phone and Port 1 of the AP-A device. Port 1 should be solid green.
Press and release the red reset button on the side of the AP-A device. Don’t hold the button down. It can take up to five minutes for the device to restart.
Have less than a three-bar signal? Move the AP-A device closer to an outside window or to a higher floor, if possible. This should help improve your signal.
Make sure your calls aren’t forwarding to another number. Press *73 on your phone to turn off any forwarding features.