Troubleshoot your service

Having trouble with your internet, phone, or TV service? Try our tips and support options.

Internet

Try this first

Restart your AT&T All-Fi Hub^® or Wi-Fi^® Gateway. Remove the power cord for one minute and then plug it back in. This will interrupt all of your services, including phone and TV.

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Phone

Try this first

If you have an AT&T internet service, restart your AT&T All-Fi Hub^® or Wi-Fi^® Gateway. Remove the power cord for one minute, then plug it back in. This will interrupt all of your services, including phone and TV.
If you have AT&T Phone – Advanced, reset your AP-A device. Press and release the red RESET button on the back.

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Restore dial tone and fix echo

Get help with your digital phone service

Unable to receive calls

U-verse TV

Try this first

First, restart your AT&T All-Fi Hub^® or Wi-Fi^® Gateway. Then, restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.