AT&T Connected Life Program Terms
AT&T CONNECTED LIFE PROGRAM TERMS
(Version August 1, 2025)
PLEASE READ THIS AGREEMENT, INCLUDING THE AT&T CONSUMER SERVICES AGREEMENT (the “AT&T CSA,” at https://www.att.com/legal/terms.consumerServiceAgreement.html) WHICH THESE PROGRAM TERMS SUPPLEMENT, CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THE CSA REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
ARTICLE 1. YOUR AGREEMENT FOR AT&T CONNECTED LIFE
1.1 Who are the Parties to This Agreement? This Agreement is between You and AT&T CONNECTED LIFE, LLC at 208 Akard St., Dallas TX 75202, with respect to AT&T Connected Life equipment (the “Equipment”) and/or apps, websites or services (the “Services”).
“You” or “Your” include any person that buys, uses, or registers the Equipment and/or the Service(s) described below, and specifically includes any individual(s) that You designate as having the authority to make changes to Your account (each an “Authorized User”), any person that is given access to an account or sub-account, and any other beneficiary of the Equipment and/or Services.
“The Company,” “we,” “our,” “us,” or “AT&T” refers to AT&T Connected Life, LLC and includes our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns.
1.2 What Documents Make Up This Agreement? These AT&T Connected Life Customer Program Terms (“Connected Life Program Terms”) supplement (and do not supersede) the AT&T CSA, including the Dispute Resolution (Section 1.3) and Limitation of Liability (Section 1.7) provisions of the AT&T CSA. These Connected Life Program Terms, the AT&T CSA, an Order Summary or Plan Summary with monthly rate information, the Installation Checklist, the AT&T Acceptable Use Policy available at http://att.com/aup, the AT&T Privacy Policy available at http://att.com/privacy, AT&T Connected Life policies available at https://www.att.com/connected-life/support , and any other documents expressly referred to herein together make up the complete agreement between You and AT&T with respect to Connected Life (the “Agreement”).
These AT&T Connected Life Program Terms, the AT&T CSA, the Acceptable Use Policy, AT&T Privacy Policy, and the Connected Life policies may be revised periodically by posting a new version of the agreements/policies on the AT&T Legal Policy Center (https://www.att.com/legal/legal-policy-center.html), the Connected Life Policy pages (https://www.att.com/connected-life/support ) and/or the websites identified above. Your continued use of the Connected Life applications and services will indicate Your acceptance of any changes.
In addition to Equipment and/or Services from AT&T, AT&T Connected Life also offers You the opportunity to purchase and integrate equipment and/or services from third parties. Depending on the package You elect to purchase and/or the additional equipment and/or services You choose to integrate, You may be required to agree to additional terms and conditions from the third parties who provide the additional equipment and/or services (“Third Party Terms”). Those Third Party Terms may require arbitration or alternative dispute resolution and may limit the remedies available to You. Unless otherwise expressly specified, Third Party Terms will be between You and the identified Third Party and You are responsible for Your compliance with all of the provisions contained in those Third Party Terms.
FOR THE AVOIDANCE OF DOUBT, ALL PROFESSIONAL MONITORING SERVICES ASSOCIATED WITH AT&T CONNECTED LIFE AND THE SERVICES ARE PROVIDED BY THIRD PARTIES AND WILL BE SUBJECT TO THIRD PARTY TERMS. AT&T DOES NOT PROVIDE PROFESSIONAL MONITORING SERVICES AND DOES NOT UNDERTAKE ANY RESPONSIBILITY WITH RESPECT TO THE PROVISION OF THOSE SERVICES. IF YOU SELECT A PACKAGE THAT INCLUDES PROFESSIONAL MONITORING SERVICES, YOU UNDERSTAND AND AGREE THAT THOSE SERVICES WILL BE PROVIDED BY A THIRD PARTY AND WILL BE SUBJECT TO THIRD PARTY TERMS.
For professional monitoring services offered by Abode Systems, Inc. (“Abode”), support and more information is available at the Abode website (www.goabode.com) and terms of service are available at (https://help.goabode.com/en/articles/8942412-abode-terms-of-service).
1.3 How are the Terms and Conditions of this Agreement Accepted by the Parties? When You purchase, register, activate or use any AT&T Connected Life Equipment and/or Services, You are agreeing to be bound by this Agreement and any other policies or documents we mention here. If You don’t agree, please don’t install, activate, or use the Services, and return any Equipment, following our return policy, including the buyer’s remorse period we describe below. By purchasing, registering, activating or using any Equipment or Services, You are agreeing that You are at least 18 years old, You have the authority to consent to this Agreement, and that Your acceptance of this Agreement will not violate any other agreement. If You have purchased, registered and/or activated Equipment and/or Services for use by anyone else, You acknowledge that You have accepted this Agreement on that person’s behalf, and that person is legally bound by this Agreement.
1.4. What is the Term of this Agreement? When will Billing Commence? The Term of this Agreement begins when You complete the checkout to purchase initial package of Equipment and Services you select (the “Term”). Billing commences when you activate the Equipment and/or Services. THIS AGREEMENT WILL AUTOMATICALLY RENEW ON A MONTH-TO-MONTH BASIS UNTIL TERMINATED BY YOU OR BY AT&T PURSUANT TO SECTION 1.5 OF THE AT&T CSA.
1.5 Consent to Electronic Contact; How will AT&T Communicate with You? It is important that AT&T be able to contact You from time to time. To assist AT&T in reaching You, You agree to give us an email address (Your “Primary Email Address”) and a contact phone number. You consent to receive emails at Your Primary Email Address for any purpose relating to this Agreement. You also consent to receive information through the Connected Life App. You agree that we may call You at the phone numbers You supply us, and that calls may be made using any method, including automatic telephone dialing systems, an artificial or recorded voice, or via text or email messages sent to a wireless device. If Your wireless provider charges You for text or email messages, You are responsible for any such charges. You also represent and warrant that when You provide us with a phone number or an email address for Yourself or for anyone else that You and any individuals you have included as contacts consent to receive service-related text messages, phone calls, emails about Your Connected Life Services during the term of this Agreement.
You must notify us immediately if Your Primary Email Address or phone number changes. You agree to regularly check Your email for communications from us.
If a third party, such as one of your Authorized Users or sub-accounts, makes a claim against us in the future stating AT&T did not have permission to call, email or send a text message relating to Your Services, You agree to indemnify us from any such claims.
ARTICLE 2. YOUR ACCOUNT AND ACCOUNT SECURITY
In order to provide Service to You, You agree to register online to establish a personal AT&T Account. (See Section 1.2 of the AT&T CSA for more details.)
2.1 Sub-accounts. You may create sub-accounts under Your main Connected Life account, for others in Your household (each sub-account will have a separate password and ID). Main account holders are responsible for all activity on their main account and on any and all sub-accounts. Violations of this Agreement in a main account or in a sub-account can result in suspension or termination of the main account and all associated sub-accounts. You agree to inform all sub-account holders that the main account holder can access all aspects of their sub-account and that they are bound by the terms of this Agreement. All sub-account holders can therefore have no expectation of privacy vis-à-vis the main account holder with regard to any aspect of the subaccount. You are solely and fully responsible and liable for all activities that occur under Your AT&T account and any sub-account You create.
2.2 Authorized Users. You may designate Authorized Users to Your account. You are responsible for all changes made by such Authorized Users, including a new or extended Term and the purchase of additional Equipment or Services. To the extent that You or an Authorized User seeks to change the identity of the person billed on the account, any such new individual who is to be billed must first accept the terms of this Agreement. You authorize us to provide information about Your account and make changes to Your account if someone provides authentication information we deem appropriate, even if that person is not an Authorized User.
ARTICLE 3. EQUIPMENT, SOFTWARE, AND SERVICES
3.1 Connected Life Services and Equipment. As part of Connected Life, and pursuant to this Agreement, we may provide You with Equipment, Software, and/or Services.
“Connected Life Equipment” refers to all of the products You buy from us to access and use the Services, which may include sensors, cameras, and other devices, but does not include any existing inside wiring at the Premises.
“Services” refers to monitoring and any automation or other optional services You buy from us.
“Premises” refers to the Service Address You identified when ordering the Connected Life Equipment or when setting up the Connected Life Equipment in the Connected Life App. For avoidance of doubt, the Premises should always be the same as the address established for any professional monitoring services associated with Connected Life Equipment.
“Software” includes the any and all programs and applications that allow You to remotely access the Services, the programs that AT&T uses on its servers as well as the programs that run on the Connected Life Equipment, which may also be referred to as firmware. AT&T grants You a limited, personal, nontransferable, and nonexclusive right and license to use the Software; provided that You comply with all provisions of this Agreement as well as the terms of any separate End User License Agreement You may have received when downloading smartphone application(s).
UNLESS OTHERWISE SPECIFIED, CONNECTED LIFE EQUIPMENT, SERVICES AND SOFTWARE IS SUPPLIED TO YOU “AS IS” AND WITH ALL FAULTS (AS PERMITTED BY APPLICABLE LAW). AT&T DOES NOT MAKE ANY WARRANTY OR REPRESENTATION WITH RESPECT TO SOFTWARE. We may provide Software upgrades, updates, or supplements. You agree that we have the unrestricted right, but not the obligation, to modify, upgrade, update, or supplement the Software at any time. Although unlikely, Software upgrades, updates, or supplements could reset Your Connected Life Equipment and erase saved preferences and stored content. YOU UNDERSTAND AND AGREE THAT YOU MAY NOT RECEIVE ALARM SIGNALS, NOTIFICATIONS, AND ALERTS DURING A SOFTWARE UPDATE. Your Software license ends upon termination of this Agreement.
We will give You receipts when You buy Connected Life Equipment. We will also include packing lists when we ship Connected Life Equipment to You. For Connected Life Equipment we ship, unless otherwise specified, You will own the Connected Life Equipment.
You agree to use the Connected Life Equipment only for the Services pursuant to this Agreement and You agree You won’t make any modifications to Your Connected Life Equipment or its programming to enable the Connected Life Equipment to operate on any other system.
3.2 Internet Connectivity and Wireless Backup. Connected Life Equipment and Services require broadband internet connectivity to operate correctly. You must have broadband internet access in the Premises to receive Connected Life Services. Connected Life Equipment and Services are generally compatible with any form of broadband internet connectivity. If Your broadband service provider charges You for data usage, You are responsible for any such charges. Unless otherwise specified, You are solely responsible for ensuring that Your home internet remains operational and that the Connected Life Equipment remains connected with You home internet. You are also solely responsible for securing Your home network and internet connection.
Wireless Backup. Certain Equipment may also use the AT&T wireless data network for emergency backup connectivity in the case of a temporary failure of Your home internet. The Premises must be located within AT&T’s wireless data network coverage area and the applicable Equipment must be located within the Premises in a location that with an adequate AT&T wireless signal in order to take advantage of wireless backup. Wireless backup will only work if there is adequate AT&T wireless signal reaching the applicable Equipment and the Equipment remains powered, either directly or via battery backup. While operating under wireless backup, certain data intensive features of the Equipment, such as live video feeds, may not operate or may operate at a reduced level. Check the relevant Equipment providers and/or manufacturers for more information on what specific features may be impacted during wireless backup.
3.3 Third-Party Services and Equipment; Limited Support; Disclaimer. From time to time, You may be offered the opportunity to purchase or use certain services (“Third-Party Services”) and/or hardware, software, devices, accessories, components, or other products that are manufactured, distributed, or supplied by independent third parties (collectively, “Third-Party Equipment”) in connection with Your Connected Life Services. This may be in the form of services and/or equipment available for purchase as part of bundles or tiers of services or on a stand-alone basis. For the avoidance of doubt, Third-Party Equipment is not the same as AT&T Equipment which may be provided to You by AT&T for use with other services You may be receiving from AT&T.
3.3.1 Third-Party Equipment You acknowledge and agree that, unless otherwise specified, any Third-Party Equipment is provided by the relevant third-party provider or manufacturer and not by AT&T. You may be required, as a condition of purchasing, accessing or using Third-Party Equipment, You may be required to accept and comply with separate terms, conditions, or agreements imposed by the applicated third party provider or manufacturer and that AT&T is not a party to, nor responsible for, such third-party terms or agreements. AT&T’s sole obligation with respect to Third-Party Equipment is to provide limited, commercially-reasonable support solely to the extent necessary to configure, connect, and enable the functionality of the Third-Party Equipment with, within, or through the Connected Life Services (the “Limited Integration Support”). EXCEPT AS OTHERWISE EXPRESSLY SPECIFIED TO THE CONTRARY, AT&T DOES NOT UNDERTAKE, AND EXPRESSLY DISCLAIMS, ANY OBLIGATION OR RESPONSIBILITY TO INSTALL, MAINTAIN, SERVICE, REPAIR, REPLACE, UPGRADE, MONITOR, OR OTHERWISE SUPPORT ANY THIRD-PARTY EQUIPMENT BEYOND THE LIMITED INTEGRATION SUPPORT DESCRIBED ABOVE, AND MAKES NO REPRESENTATION OR WARRANTY THAT ANY PARTICULAR THIRD-PARTY EQUIPMENT WILL INTEROPERATE WITH THE CONNECTED LIFE SERVICES OR OTHER AT&T SERVICES NOW OR IN THE FUTURE.
3.3.2 Third-Party Services. Once You have connected Third Party Services to the Connected Life App, You may be able to adjust the settings of such Third-Party Services through the Connected Life platform. Although AT&T may provide the opportunity for You to interface with Third Party Services, You acknowledge that Third Party Services You connect to Your account or interface with the Connected Life platform are not AT&T products and devices and You acknowledge and agree that AT&T does not control any Third-Party Services. Your use of Third-Party Services is governed by separate terms of use set by the third parties, including any third party’s privacy policies. YOUR USE OF THIRD-PARTY SERVICES IS AT YOUR SOLE RISK AND DISCRETION. AT&T MAKES NO REPRESENTATION OR WARRANTY ABOUT THE SAFETY OF ANY THIRD-PARTY SERVICES. AT&T DOES NOT INVESTIGATE, MONITOR, REPRESENT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR THIRD PARTY SERVICES. AT&T reserves the right in its sole discretion to restrict or deny access to any Third-Party Services otherwise accessible through the Connected Life App. AT&T shall have no liability to You arising out of or in connection with Your access to and use (or misuse) of the Third-Party Services. AT&T IS NOT RESPONSIBLE FOR YOUR USE OF ANY THIRD-PARTY SERVICES OR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE (INCLUDING, WITHOUT LIMITATION, TO YOUR HOME), OR OTHER HARM OR LOSSES ARISING FROM OR RELATING TO YOUR USE OF ANY THIRD-PARTY SERVICES. You should contact the providers of the Third-Party Services for customer service, repairs, questions or other support regarding their Third-Party Services.
3.3.3 DISCLAIMERS WITH RESPECT TO THIRD PARTY SERVICES AND/OR EQUIPMENT. Except for the Limited Integration Support, all questions, claims, requests for service, maintenance, installation, warranty coverage, returns, exchanges, recalls, safety issues, defects, performance problems, regulatory compliance matters, and any other obligations or liabilities of any nature relating to Third-Party Services and/or Third-Party Equipment shall be directed exclusively to, and are the sole responsibility of, the applicable third-party provider or manufacturer.
AT&T DOES NOT PROVIDE ANY PROFESSIONAL MONITORING SERVICE AND IS NOT RESPONSIBLE FOR ANY PROFESSIONAL MONITORING SERVICE THAT MAY BE PROVIDED BY ANY THIRD PARTY.
To the fullest extent permitted under applicable law, AT&T expressly disclaims, and You expressly waive, any and all warranties, representations, conditions, and guarantees, whether express, implied, statutory, or otherwise, arising out of or related to any Third-Party Services and/or Third-Party Equipment, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement, or that operation of the Third-Party Services and/or Third-Party Equipment will be uninterrupted or error-free. AT&T shall have no liability whatsoever for any personal injury, property damage, data loss, revenue loss, business interruption, or any other direct, indirect, incidental, consequential, punitive, exemplary, or special damages arising from or related to the purchase, possession, installation, use, performance, failure, or malfunction of any Third-Party Services and/or Third-Party Equipment, whether such liability is asserted under contract, tort (including negligence), strict liability, product liability, statute, or otherwise, even if AT&T has been advised of the possibility of such damages or such damages were foreseeable. In jurisdictions that do not allow the exclusion or limitation of certain warranties or liabilities, AT&T’s liability shall be limited to the maximum extent permitted by law.
3.4 Installation. We may provide You with options to self-install Equipment or to arrange for another professional to install Equipment during the Term of this Agreement. Unless otherwise specified, AT&T does not offer professional installation of Connected Life Equipment or Services and any agreement for professional installation will be between You and the applicable third party provider. You agree to follow all applicable instructions regarding any such installation options, which instructions will be made available at https://www.att.com/connected-life/support . You agree that You or Your contractor are ultimately responsible for the installation work You or they perform, and You agree not to make a claim against us relating to such work.
AT&T IS NOT RESPONSIBLE FOR AND EXPRESSLY DISCLAIMS ANY WARRANTY WITH RESPECT TO ANY PROFESSIONAL INSTALLATION SERVICE THAT MAY BE PROVIDED BY ANY THIRD PARTY.
3.5. Equipment Returns. Unless otherwise specified, You may return Equipment purchased under this Agreement for a refund, provided that the return is initiated within thirty (30) days after the applicable Equipment was delivered to You. Equipment returns must be in good working order and include all original parts. If You fail to return the Equipment, AT&T will either bill You the nonsubsidized price of the Equipment You received or, we will charge Your credit card, debit card, or bank account if You have authorized such charges. The nonsubsidized price of Equipment varies depending on the Equipment choices and Services You ordered. A restocking fee may apply if some circumstances, such as if all parts are not returned. If You do not return the Equipment and You do not pay any remaining outstanding amounts for the Equipment, AT&T will send any outstanding and unpaid bill to collections. Unless otherwise specified, AT&T is not responsible for removing or collecting Equipment and You will be solely responsible for removing and returning Equipment. For more information, see our Returns Policy available at https://www.att.com/connected-life/support.
3.6. Equipment Repair / Replacement. To the extent that we make available repair or replacement services, You understand that repair or replacement of any Equipment may delete stored content, reset personal settings, or otherwise alter the Equipment. Any addition, removal, change, or update to the Equipment may interrupt Your Services. You agree that if You, or any Authorized Users, attempt to install or use the Equipment or Services at a location other than the Premises, the Services may fail or function improperly. Unless otherwise specified, if You resell the Equipment, You have no ownership in and cannot sell any Software included in the Equipment, which means the Equipment may not function. AT&T has the sole and absolute discretion to activate Software to enable the operation of Connected Life Equipment.
ARTICLE 4. LIMITATIONS OF LIABILITY
4.1 Dispute Resolution Process. THIS AGREEMENT IS SUBJECT TO THE DISPUTE RESOLUTION PROVISIONS OF THE AT&T CSA, including Section 1.3. Please read Section 1.3 of the AT&T CSA carefully, as it affects Your rights.
4.2 Limited Liability. THIS AGREEMENT IS SUBJECT TO THE LIMITATIONS OF LIABILITY contained in Section 1.7 of the AT&T CSA.
4.3 Indemnification. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AGREE TO RELEASE, HOLD HARMLESS, INDEMNIFY, AND DEFEND AT&T, as more particularly set forth in Section 1.8 of the AT&T CSA.
4.4 AT&T Is Not An Insurer. AT&T IS NOT AN INSURER AND YOU WILL OBTAIN FROM AN INSURER ANY INSURANCE YOU DESIRE. THE AMOUNT YOU PAY US IS BASED UPON THE SERVICES WE PERFORM AND THE LIMITED LIABILITY WE ASSUME UNDER THIS AGREEMENT AND IS UNRELATED TO THE VALUE OF YOUR PROPERTY OR THE PROPERTY OF OTHERS LOCATED IN YOUR PREMISES. IN THE EVENT OF ANY LOSS OR INJURY TO ANY PERSON OR PROPERTY, YOU AGREE TO LOOK TO YOUR INSURER TO RECOVER DAMAGES. YOU WAIVE ALL SUBROGATION AND OTHER RIGHTS OF RECOVERY AGAINST US THAT ANY INSURER OR OTHER PERSON MAY HAVE AS A RESULT OF PAYING ANY CLAIM FOR LOSS OR INJURY TO ANY OTHER PERSON.
4.5 Disclaimer of Warranties. AT&T MAKES NO GUARANTEE OR FURTHER WARRANTY OF ANY KIND WITH RESPECT TO THE SERVICES WE PERFORM OR THE EQUIPMENT WE PROVIDE UNDER THIS AGREEMENT. For more details, see Section 1.6 of the AT&T CSA.
ARTICLE 5. COMPLIANCE AND LICENSING.
5.1 Legal Compliance. You expressly agree that You are subject to and will comply with all applicable laws and regulations related to Your use of the Services and the Equipment, including, without limitation, wiretapping, eavesdropping, privacy, voyeurism, child pornography or similar laws, and that Your use of the Services and Equipment is at Your own risk. You are solely responsible, and we shall have no liability whatsoever, for any and all pictures, sounds, audio, video or other data that You, or anyone You should reasonably expect to use the Equipment at the Premises, upload, download, monitor, record, store, post, email, transmit, disclose or otherwise make available using the Equipment or the Services.
You acknowledge and agree that AT&T may record, store, and, where necessary in order to provide the Services, disclose oral communications made by You and third parties on the Premises. You consent to such recording, storage and disclosure, on behalf of Yourself and any minor children for whom You are the parent or legal guardian. You further agree that You have obtained consent to such recording, storage and disclosure from any other individuals who live at, work at, or frequent the Premises, including consent on behalf of any minor children for whom such individuals are the parents or legal guardians.
You acknowledge that different laws apply to recording sounds and images. You are responsible for checking applicable law before using the Equipment. Some states require both parties to consent to any recorded conversation. You agree to inform any third party that enters the Premises (except individuals that trespass) that the Premises may be monitored and recorded, through audio and video, and that such recordings may be stored, and where necessary in order to provide the Services, disclosed, You agree to obtain the consent of any third party who enters the Premises to such recording, storage and disclosure, on behalf of such third party and any minor children for whom such party is the parent or legal guardian, to the extent such individuals and minor children are on the Premises.
You acknowledge that AT&T may be required by applicable law to disclose communications and records stored by AT&T, including communications related to Your use of the Services and the Equipment, to government agencies, law enforcement, or third parties pursuant to court orders or other legal process. You consent to such disclosure.
Some municipalities or local government authorities require alarm customers to have valid alarm permits. If the Premises are located in an area that has an alarm permit requirement, You must comply with all applicable permitting requirements relating to the Equipment and Services.
The Software, Services, and Equipment are protected by trademark, copyright, patent and/or intellectual property laws and international treaty provisions, with which You agree to comply. You are granted a limited, personal, non-transferable, non-exclusive, and revocable right to use the object code of the Software. You shall not take any action nor allow anyone else to copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to disclose any Software source. In addition, You may not disclose the results of any benchmark test using the Software to any third party without AT&T’s prior written approval.
You agree to comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Access Control (OFAC) of other United States or foreign agency or authority, and shall not export or allow the export or re-export of the Software in violation of any such restrictions, laws, or regulations. By downloading or using the Software, You represent that You are not located in, under the control of, or a national or resident of a restricted country.
5.2 License Information. Our license numbers associated with the provision of Connected Life Equipment and Services may be renewed or changed from time to time. You can review the most current list of licenses at any time, along with State specific information, at https://www.att.com/connected-life/support.