Jobi George is a Lead Digital Customer Growth manager in marketing for AT&amp;T and the internet editor for TechBuzz by AT&amp;T.

Network performance issues, like choppy connections and long loading times, can be frustrating. This type of poor performance can be caused by latency, which is the time it takes for data to travel between your device, a network destination, and back.
When you have network issues, you can troubleshoot if latency is causing the problem.
A few key factors about latency are:
<ul>
<li>Latency refers specifically to the delays that occur when sharing data via the internet.</li>
<li>Network type, network congestion, hardware limitations, and physical location can all affect latency times.</li>
<li>Fiber internet provides the lowest, most consistent latency.</li>
<li>There are concrete ways to reduce your latency to improve your internet experience.</li>
</ul>
Lower latency means a more responsive connection. It can be decided by your internet service provider (ISP) and factors within your home.
Understanding network latency gives you a foundation to decide what you need for your online activity. If you’re having connection issues, you can better figure out if latency is the cause, or if there are other factors to explore.
<h2 id="understanding-network-latency">Understanding network latency</h2>
Latency is often measured in round-trip time (RTT). It’s the total time it takes for a signal to reach its destination and return to your device. Technically, latency is only one-way, but RTT accounts for the full trip of a signal. The tool that’s used to measure RTT is “ping,” measured in milliseconds.¹
Low latency typically means 3-10 millisecond delays. Ultra-low latency can deliver video in under 500 milliseconds—approximately 0.5 seconds—enabling real-time interaction.² When you have high latency, you notice lags and jitters in your user experience.
What’s a good latency, then? “Low” latency varies by application. For example:
<ul>
<li>Online gaming – Low ping amounts below 50ms are considered excellent and contribute to low latency (and, therefore, low lag).³</li>
<li>Video streaming – Low-latency requirements for video streaming vary by video definition. For example, 4K/UHD (Ultra High Definition) video carries more data. It quadruples the pixel count compared to 1080p HD,4 and benefits from a lower latency than standard definition (SD) video.</li>
</ul>
Along with speed and bandwidth, network latency is one of the critical factors that determine the quality of your internet experience. There are several things that can affect latency for network performance.
<h2 id="major-causes-of-latency">Major causes of latency</h2>
Higher latency tends to have root causes. Some latency-related network performance issues can be caused by the connection itself, while other causes can be related to usage.
<h3 id="network-congestion">Network congestion</h3>
Congestion can happen during busy times, like evenings, when many people are online at once. If more devices are using the internet than the connection can handle, they all have to share the same bandwidth (the amount of data your connection can carry). This can slow things down because data has to wait its turn instead of moving right away.
This congestion can cause longer loading times and slower service. Sometimes the network gets overloaded, especially if some equipment is older or not working properly.
<h3 id="distance-from-servers-and-streaming-sources">Distance from servers and streaming sources</h3>
How far away a server is can affect your latency. The farther your data has to travel, the longer it can take to get back to you. For example, a nearby server may respond within a few milliseconds, while a server on the other side of the globe might take much longer.
In that long journey, data may travel through multiple networks and connection points along the way. These connection points (often called Internet Exchange Points, or IXPs) can reduce delays because they help networks pass traffic to each other.
You might notice this more in something like cloud gaming, which requires fast, real-time responses. A far-away server may result in higher latency and more lag.
<h3 id="hardware-and-network-setup">Hardware and network setup</h3>
Slow or failing network equipment can increase latency. This can include your home router, modem, or gateway (a combined router and modem), or the equipment used by network servers along the way.
If anything along that journey is overloaded or not working well, latency might increase. Each handoff is a chance for small delays that can add up to more latency.
At any given time, various factors like network congestion, far-away servers, or your home or provider’s equipment can cause high latency. Regardless of the reason, higher latency can seriously affect your online experience.
<h2 id="impact-of-high-latency-on-gaming-and-streaming">Impact of high latency on gaming and streaming</h2>
If you’ve dealt with high levels of internet latency, you know how frustrating it can be, especially for streaming and gaming. Many everyday tasks, like email, messaging, or checking the weather may still work fine even with higher latency because they don’t need instant responses—like gaming demands.
<h3 id="latency-effects-on-online-gaming">Latency effects on online gaming</h3>
Low latency is a top priority for online gaming. A staggering 78% of gamers have quit in frustration due to high latency during gameplay.5
And with the anticipated exponential growth of cloud gaming, which is expected to pass 50 million users by 2030,6 low latency isn’t just a priority for gamers; it’s table stakes.
Gaming is a great example of how latency works. Your device is constantly sending your actions and receiving updates. Those updates are going from a game server, which is often hosted in the cloud. When the back-and-forth of sending and receiving is delayed, you feel it right away.
Network latency for gaming doesn&#8217;t just make it difficult to connect to matches. It can also:
<ul>
<li>Make gameplay choppy and cause characters or objects to move in uneven bursts</li>
<li>Make the game harder to play, leading to mistakes and lost matches</li>
<li>Cause you to disconnect and drop out of the game altogether</li>
</ul>
With higher latency, you’re more likely to deal with interruptions, which can be discouraging and can waste the money you’ve spent for gaming.
<h3 id="latency-effects-on-streaming-quality">Latency effects on streaming quality</h3>
High latency can also affect streaming. It can slow down the overall experience: how quickly you connect to a streaming server and how fast videos start playing. Even after the video loads, latency can make streaming less reliable.
Streaming with high latency can cause your video to:
<ul>
<li>Pause unexpectedly or buffer repeatedly</li>
<li>Render at lower qualities (appear pixelated or blurry)</li>
<li>Stop altogether if you lose connectivity with the server</li>
</ul>
With higher latency, you’re more likely to experience frequent interruptions instead of high-quality videos.
High latency makes streaming and gaming less enjoyable. Fortunately, there are steps you can take to reduce your latency to get back to streaming your favorite show or run your next gaming mission with your friends.
<h2 id="targeted-solutions-to-reduce-latency">Targeted solutions to reduce latency</h2>
Thankfully, you don’t have to struggle with network latency issues forever. There are a few tips and tricks you can use to make your internet feel more responsive.
Start by optimizing your home network and using the right equipment to make sure your network has the lowest practical latency for your setup.
First, run a <a href="https://www.att.com/internet/fiber/speedtest/" target="_blank" rel="noopener">speed test</a> to understand your home network’s performance. If you’re experiencing lag, choppy connections, and long loading times, consider taking steps to improve your latency times to enjoy your content more.
<h3 id="fiber-internet">Fiber internet </h3>
Fiber internet typically offers the lowest, most consistent latency compared to other connection types like cable, DSL, and satellite. The quality of fiber optic cable is an important factor in reducing latency in a network.7 In addition, fiber is high-speed internet.
<h3 id="optimizing-your-home-network-for-lower-latency">Optimizing your home network for lower latency</h3>
Some network latency issues can be caused by your home internet setup, which includes your Wi-Fi®. The fix may be as simple as moving closer to your router, rebooting your modem/router and devices, or using an Ethernet cable for a more stable, lower-latency connection.
There are other causes for higher latency that you may not be considering. If you have many applications or browser tabs running—especially ones that stream video, auto-refresh, or are doing downloads or updates in the background—they can use up bandwidth. This can make your connection feel less responsive.
Also note that if your internet plan can’t support the number of devices or types of activities you’re using your network for, you may need to upgrade your plan.
<h3 id="choosing-the-right-equipment">Choosing the right equipment</h3>
We’ve mentioned that older or outdated equipment can affect latency. Make sure you’re using a modern, high-quality modem or router. Keep the area around it clear of clutter to help Wi-Fi signals travel more effectively.
There are several ways to reduce latency to enjoy your favorite online activities. And if you can’t improve latency with a few tweaks, you can consider a different plan, type of internet, or choose the <a href="https://www.att.com/blog/how-to-choose-the-best-internet-provider" target="_blank" rel="noopener">best internet provider</a> to meet your needs.
<h2 id="latency-is-a-frustrating-but-fixable-issue">Latency is a frustrating, but fixable issue</h2>
Because many factors can affect latency, it can happen on any network. The good news is you can often improve latency with the steps we’ve covered, even during peak times.
If you’re still getting choppy videos or laggy games, have a look at your internet type and plan. Fiber is typically more consistent and tends to deliver lower latency than many cable, DSL, or satellite options.
If fiber internet is <a href="https://www.att.com/internet/availability/" target="_blank" rel="noopener">available in your area</a> or you’re already on fiber, look at the plan you’re using—you may need to upgrade.
AT&amp;T Fiber® received Ookla’s first-ever Best Home Internet award. AT&amp;T Fiber also has the fastest speeds in the U.S. for the fourth consecutive time.8 If you need <a href="https://www.att.com/gaming/online/" target="_blank" rel="noopener">internet for gaming</a> and want speed and reliability, you’ve come to the right place.
All our fiber plans include <a href="https://www.att.com/wi-fi/" target="_blank" rel="noopener">AT&amp;T All-Fi</a>® for complete Wi-Fi coverage and speeds up to 5 GIG.9 Check out our AT&amp;T All-Fi® Pro as an option for the latest Wi-Fi standard—Wi-Fi 7—as well as our equipment upgrade program to make sure you have the latest technology when available.
Choose to have an online experience with the low latency and high speeds you deserve.
<hr />
¹ “What is RTT in Networking?”, AWS, Accessed March 11, 2026, https://aws.amazon.com/what-is/rtt-in-networking/.
² Usama Tahseen, “Ultra Low Latency Video Streaming: Use cases &amp; Guide 2026,” Ant Media, January 22, 2026, https://antmedia.io/ultra-low-latency-video-streaming/.
³ “Edgegap Learner ESeries: What is latency in gaming?”, Edgegap, Accessed March 11, 2026, https://edgegap.com/blog/edgegap-learner-series-what-is-latency-in-gaming.
4 “How Dolby Vision Optimizes 4K Broadcasts in Live Sports,” Eureka by patsnap, July 30, 2025, https://eureka.patsnap.com/report-how-dolby-vision-optimizes-4k-broadcasts-in-live-sports.
5 “Game Over: 78% of Gamers Rage Quit Due to Lag, Says Liquid Web Study,” Yahoo! Finance, May 1, 2025, https://finance.yahoo.com/news/game-over-78-gamers-rage-222500607.html.
6 “How Platforms Are Colliding and Why This Will Spark the Next Era of Growth: Video Gaming Report 2026,” BGC, December 9, 2025, https://www.bcg.com/publications/2025/video-gaming-report-2026-next-era-of-growth.
7 IR Team, “Network Latency – Common Causes and Best Solutions,” IR, Accessed March 11, 2026, https://www.ir.com/guides/what-is-network-latency.
8 Top-rated &amp; Fastest Internet, AT&amp;T Fiber: based on analysis by Ookla® of Speedtest Intelligence® data, 2H 2025.
9 Limited availability. Speeds based on wired connection. Actual speeds vary. For 5 Gig, single device wired speed maximum 4.7Gbps. For more info., visit att.com/speed101.

Understanding network latency and how to improve it

“Internet” and “Wi-Fi” are terms that are often used interchangeably, but is Internet and Wi-Fi the same thing? No, but they do work together to create network connectivity.
Internet—or the <a href="https://www.att.com/internet/" target="_blank" rel="noopener">internet</a>—is how data moves between servers and devices. <a href="https://www.att.com/wi-fi/" target="_blank" rel="noopener">Wi-Fi®</a>, on the other hand, is how data travels wirelessly between your router, modem, or gateway and your devices.
There are a lot of variables in each of these technologies, and each is needed for reliable, secure connectivity at home, work, and on the go.
<ul>
<li>The internet is a global network of connected computer networks that communicate with each other.</li>
<li>Wi-Fi is a wireless way for your devices to connect to a local network, and often to the internet.</li>
<li>The internet and Wi-Fi work together to deliver information to your devices.</li>
<li>The type of internet (fiber, <a href="https://www.att.com/internet/internet-air/" target="_blank" rel="noopener">5G home internet</a>, cable, DSL, or satellite), Wi-Fi standard, and capabilities of your connected mobile device determine the quality of your connected experience.</li>
</ul>
You have options, some of which are determined by what’s available in your area. Before you can choose the internet and Wi-Fi that best align with your needs, it’s good to be clear about what internet and Wi-Fi are, how they work, and why you may choose some options over others.
<h2 id="what-is-internet">What is internet?</h2>
Merriam-Webster defines “internet” (or “the” internet) as an electronic communications network that connects computer networks and organizational computer facilities around the world.¹ Computer networks include servers, routers, personal computers, and other devices.
The internet is how information moves between servers, the cloud (a network of large-scale data centers and the services—computing, storage, and applications—that run in them), and a vast number of device types that rely on the internet to move and share information from it to where data is stored and back.
The world is increasingly connected to the internet. The United Nations reported on November 17, 2025, that “about 6 billion people, or three-quarters of the world’s population, are connected to the Internet in 2025, an increase from 5.8 billion in 2024.”²
Homes, businesses, schools, governments, and individuals or entities that need to move information rapidly often use the internet to do so. When you send text messages, stream movies, or share information at work across the globe, the internet is how this data—including files, media, and other data—is exchanged.
The internet connects to devices in two ways:
<ul>
<li>Physical, wired infrastructure – cables (Ethernet and others) and fiber optics</li>
<li>Wireless radio signals – cellular (including 5G) and Wi-Fi</li>
</ul>
Wi-Fi is how your phone, smart home, and other <a href="https://www.att.com/blog/what-is-wireless-internet" target="_blank" rel="noopener">wireless internet devices</a> connect to the internet.
<h2 id="what-is-wi-fi">What is Wi-Fi?</h2>
Wi-Fi is a wireless technology that connects devices, like phones, laptops, smart TVs, and other equipment to the internet through a nearby Wi-Fi network. The term “Wi-Fi” is a trademarked name created by the Wi-Fi Alliance—a global nonprofit that is the worldwide network of companies that brings you Wi-Fi®.³
Wi-Fi comes from a wireless modem, router, or gateway (modem and router combined), or a separate access point in your home or business. These devices connect to the internet through a wired service (like <a href="https://www.att.com/internet/fiber/" target="_blank" rel="noopener">fiber internet</a> or cable) or a cellular connection (like <a href="https://www.att.com/internet/internet-air/" target="_blank" rel="noopener">5G home internet</a>).
Wi-Fi only works within a certain distance from your modem, router, or gateway. The range can be affected by things like walls and interference from other signals.
The internet and Wi-Fi are two parts of your connectivity that work together.
<h2 id="how-internet-and-wi-fi-work-together">How internet and Wi-Fi work together</h2>
The connection between the internet and Wi-Fi enables you to access data on servers and in the cloud. This connectivity can be provided through either public or private internet and Wi-Fi networks.
Public internet is often delivered over Wi-Fi. It’s what you find in places like cafes, airports, and businesses that provide free internet access. Private internet and Wi-Fi are what you have in your home. Both may require the Wi-Fi network name and password and/or a sign-in page to connect your device to the internet.
There are other ways to access the internet: using an Ethernet cable to connect your device directly to a router, modem, or gateway, or using a <a href="https://www.att.com/buy/connected-devices-and-more/" target="_blank" rel="noopener">mobile hotspot</a>, which uses a cellular connection and shares it over Wi-Fi.
In many of these cases, Wi-Fi enables internet access. Typically, the business, organization, or you in your home has an account with an internet service provider (ISP), like AT&amp;T, that enables access to the internet through wired and wireless connections.
<ul>
<li>The ISP delivers an internet signal to the home or business through an internet connection type.</li>
<li>A Wi-Fi modem and router, or combined gateway connect to that service to create a local network.</li>
<li>It then sends out a Wi-Fi network that your devices join, so they can access the internet through it.</li>
</ul>
Is connecting to the internet the only purpose for Wi-Fi? No. Wi-Fi can also be used to transfer data and files between devices and enable <a href="https://www.att.com/buy/accessories/browse/speakers-smart-home/" target="_blank" rel="noopener">smart home devices</a>.
Not all Wi-Fi and internet are equal, though. The different types of internet connections and standards of Wi-Fi have varied capabilities for quality.
<h2 id="comparing-internet-types-and-wi-fi-standards">Comparing internet types and Wi-Fi standards</h2>
Both internet and Wi-Fi have three critical components that determine quality. These are speed, bandwidth, and latency. For internet, this is determined by the type of internet connectivity—fiber, cable, DSL, satellite, or wireless.
For Wi-Fi, quality is determined by the standard (or version), the equipment, and your mobile device’s compatibility with that standard.
<table>
<tbody>
<tr>
<td width="148"></td>
<td width="148">Internet &#8211; Fiber</td>
<td width="154">Internet – 5G home internet</td>
<td width="174">Internet – cable, DSL, satellite</td>
</tr>
<tr>
<td width="148">Speed</td>
<td width="148">Fastest and most steady. Symmetrical download and upload speeds.</td>
<td width="154">Fast, but can change. Speeds depend on signal and how busy the network is.</td>
<td width="174">Depends on the type. Cable can be fast, DSL is usually slower, and satellite can be okay for downloads but varies a lot.</td>
</tr>
<tr>
<td width="148">Bandwidth</td>
<td width="148">Best for busy homes. Can handle streaming, gaming, and video calls at once based on the speed tier.</td>
<td width="154">Very good. Works well for many devices but can slow down at busy times.</td>
<td width="174">Mixed. Cable is usually decent; DSL is limited; satellite can struggle when many devices are online.</td>
</tr>
<tr>
<td width="148">Latency</td>
<td width="148">Lowest lag. Best for gaming and video calls.</td>
<td width="154">Low to medium lag. Usually fine for gaming and video calls, but lag can increase when the network is busy.</td>
<td width="174">Cable/DSL: medium lag. Satellite: highest lag. Satellite can feel slow for gaming and live video calls.</td>
</tr>
</tbody>
</table>
&nbsp;
<table width="624">
<tbody>
<tr>
<td width="148"></td>
<td width="225">Wi-Fi 6/6E</td>
<td width="252">Wi-Fi 7</td>
</tr>
<tr>
<td width="148">Speed</td>
<td width="225">Fast. Great speeds, especially when you’re close to the router.</td>
<td width="252">Even faster. Best speeds with newer Wi-Fi 7 devices, usually close to the router.</td>
</tr>
<tr>
<td width="148">Bandwidth</td>
<td width="225">Very good. Works well in busy homes with many devices. Wi-Fi 6E can help avoid crowding.</td>
<td width="252">Excellent. Better for very busy homes and heavy use like high-quality streaming and gaming.</td>
</tr>
<tr>
<td width="148">Latency</td>
<td width="225">Low lag. Usually good for gaming and video calls but can increase farther from the router.</td>
<td width="252">Very low lag. Smoother for gaming and video calls, especially with Wi-Fi 7 devices.</td>
</tr>
</tbody>
</table>
Ultimately, for the best combined internet and Wi-Fi experience in your home that provides a lot of flexibility and range, choose fiber internet and a newer Wi-Fi standard. Then, make sure your mobile device supports the same standard to get the maximum benefits it can offer.
Having updated technology and equipment can also help you have better:
<ul>
<li>Reliability – Fiber is the modern choice for internet connectivity. Fiber optic cables are often less affected by weather and less exposed to potential vandalism than other types of internet connectivity. Compared to other options, it’s considered more reliable and future-ready. The latest standards in Wi-Fi handle traffic congestion better than earlier models. They also have more capacity for more devices connecting at the same time.</li>
<li>Security – Fiber is more secure because it transmits data through light pulses and glass strands (called fiber). It’s more difficult to tap into compared to cable and DSL, which are copper-based internet. And because it doesn’t emit electromagnetic interference, it can be harder for hackers to intercept communications. Wi-Fi 6/6E and Wi-Fi 7 typically support WPA3 encryption, which is required for Wi-Fi CERTIFIED 6/6E and 7 programs. With this, you get stronger password protection than older Wi-Fi standards.</li>
</ul>
What’s available to you is largely dependent on where you live. For example, although fiber may be the best option, availability is still growing. Rural areas may not have access to fiber; however, 5G home internet is a great alternative.
Wi-Fi options vary by location as well, with Wi-Fi 7 availability continuing to expand. A good first step to learning your options is to <a href="https://www.att.com/internet/availability/" target="_blank" rel="noopener">check internet availability</a> at your address.
<h2 id="choosing-the-right-internet-and-wi-fi-for-your-home">Choosing the right internet and Wi-Fi for your home </h2>
We could do a deep dive into all the ways to find the right fit for your home internet connectivity. Instead, we recommend that you check out:
<ul>
<li><a href="https://www.att.com/blog/how-to-choose-the-best-internet-provider" target="_blank" rel="noopener">How to choose the best internet provider</a></li>
<li><a href="https://www.att.com/blog/is-500-mbps-fast" target="_blank" rel="noopener">Is 500 Mbps fast?</a></li>
</ul>
These articles will help you better understand how streaming, online gaming, and other activities affect the speed you need so you can have the best in-home internet experience.
We also recommend learning more about Wi-Fi:
<ul>
<li><a href="https://www.att.com/blog/wi-fi-6-vs-wi-fi-7" target="_blank" rel="noopener">Wi-Fi 6 vs Wi-Fi 7: What’s the difference?</a></li>
<li><a href="https://www.att.com/blog/what-is-wi-fi-7" target="_blank" rel="noopener">What is Wi-Fi 7?</a></li>
</ul>
For all your high-speed internet access needs, we’ve got you covered with fast, reliable internet connectivity.
AT&amp;T Fiber received Ookla’s first-ever Best Home Internet award in the U.S.4 and AT&amp;T Fiber was also named America’s Fastest Home Internet for the fourth consecutive time.5
Browse our <a href="https://www.att.com/buy/internet/plans/" target="_blank" rel="noopener">internet plans</a> to find the one that’s best for your needs and your budget. If you <a href="https://www.att.com/bundles/" target="_blank" rel="noopener">bundle</a> AT&amp;T Fiber® with an <a href="https://www.att.com/plans/unlimited-data-plans/" target="_blank" rel="noopener">unlimited wireless plan</a>, you can save big.6 Check out your options today.
<hr />
¹ “Internet”, Merriam-Webster, Accessed March 4, 2026, https://www.merriam-webster.com/dictionary/Internet.
² “Progress and Gaps: Key Findings from ITU’s Facts and Figures 2025”, United Nations, November 19, 2025, https://social.desa.un.org/world-summit-2025/blog/progress-and-gaps-key-findings-from-itus-facts-and-figures-2025.
³ “Who we are”, Wi-Fi Alliance, Accessed March 4, 2026, https://www.wi-fi.org/who-we-are.
4 Based on analysis by Ookla® of Speedtest Intelligence® data, 2H 2025. Limited availability.
5 “AT&amp;T Named America’s Best and Fastest Internet”, AT&amp;T, February 23, 2026, https://about.att.com/story/2026/best-and-fastest-home-internet.html
6 Savings applied to one service based on eligibility and service(s) purchased/added.

Internet vs. Wi-Fi: Are they different?

A recent statistic reveals that 96% of U.S. adults say they use the internet.¹ With this high demand comes the need for quality, and for internet service, speed is a leading factor.
What qualifies as enough speed? That depends on how you plan to use your internet connection. To determine what your speed needs are, it’s good to know that:
<ul>
<li>For many carriers, speed tiers can range from 100 megabits per second (Mbps) to multi-gig speeds (more than 1 gigabit per second – Gbps)</li>
<li>What’s “enough” depends on your usage, how many devices you’re connecting, and your budget</li>
<li>Speed is just one factor in having a reliable internet connection</li>
</ul>
Compared to older internet connectivity, like DSL, fiber speeds are considered high-speed internet. So, if fiber internet is high-speed, is 500 Mbps fast? Yes, it is, but it’s important to understand why. And when you’re choosing a <a href="https://www.att.com/internet/fiber/" target="_blank" rel="noopener">fiber internet plan</a> for your household, 500 Mbps can likely meet your needs.
As the name suggests, a 500 Mbps plan allows you to transmit 500 megabits of data over your internet connection each second. At 500 Mbps, you can download about 62.5 MB per second in ideal conditions.
For example, a 700 MB album could take around 11 seconds. A 3 GB movie could take around 50 seconds (not counting overhead, such as control signals needed for the transmission).
<h2 id="how-does-500-mbps-internet-work">How does 500 Mbps internet work?</h2>
500 Mbps speed can carry 500 million bits of data per second, which is the same as about 62.5 megabytes per second. Considering that internet speeds can range from 100 Mbps to multi-gig, 500 Mbps may not seem that fast. As with all internet speeds, other factors help create quality connectivity.
Data transfer rate, real-world speed, how many and which types of devices are connected to your internet, and what each user and device is using it for all affect how fast your internet feels. Your equipment also affects speeds, including your internet gateway, which provides <a href="https://www.att.com/wi-fi/" target="_blank" rel="noopener">Wi-Fi®</a> to connect devices to your internet wirelessly.
It’s kind of like having a big truck full of cargo and wanting to drive it really fast. The truck’s engine, what the truck is carrying, how many people it’s carrying it for, and the type of road it’s driving on all factor into how fast it can go. And if there are a lot of trucks on the road causing the traffic to slow, well, you may not have as much speed.
A 500 Mbps internet connection is often more than enough to have a quality experience for a small household with devices doing things like:
<ul>
<li>Browsing the internet</li>
<li>Streaming standard definition (SD), high definition (HD), and 4K movies</li>
<li>Making video calls</li>
<li>Online gaming</li>
</ul>
However, the more devices that are using your internet connection for high-data activities, the more you may notice your connection needs a bit more speed and the ability to transmit lots of data at once (bandwidth).
<h2 id="is-500-mbps-good-enough-for-your-day-to-day-personal-use">Is 500 Mbps good enough for your day-to-day personal use?</h2>
Yes, 500 Mbps is more than enough for day-to-day personal use, but it does depend on how many activities are using your internet connection at the same time.
Each online activity uses an estimated amount of speed for uploads and downloads. How much of your plan’s speed that’s needed is determined by how much data—or in the truck example, how much of a load—it’s carrying.
With your internet connection for streaming, the higher definition the video, the more data that’s used. It’s how you get more detail (definition) in the video. Details in dark colors like the shadows of a dimly-lit scene and bright colors with variance make a big difference in the viewing quality.
Streaming video typically requires:²
<ul>
<li>Standard definition (SD) 480p: ~1-3 Mbps</li>
<li>High definition (HD) 720p: ~3-5 Mbps</li>
<li>Full HD 1080p: ~5-10 Mbps</li>
<li>4K/Ultra-High Definition (UHD) 2160p: ~15-25+ Mbps</li>
</ul>
<a href="#_edn2" name="_ednref2"></a>
Plus:
<ul>
<li>Live TV streaming (HD): ~5-10 Mbps</li>
<li>Sports in 4K (where available): can be ~20-30+ Mbps</li>
</ul>
You might think, “Well, if 4K is about 25 Mbps, I can stream 20 4K movies at the same time at 500 Mbps.”
Theoretically, that’s correct for an isolated lab-like environment. But it’s assuming:
<ul>
<li>There’s no other activity on your internet connection, including internet browsing, gaming, or smart devices, or virtual assistants.</li>
<li>Your Wi-Fi and equipment are newer standards, like Wi-Fi 6/6E or Wi-Fi 7.</li>
<li>The devices you’re streaming on match that Wi-Fi standard (for example, a smartphone that supports that standard).</li>
</ul>
However, if you’re like most homes, there are multiple activities happening on your internet connection at the same time, even if you live alone. If you have multiple people, devices, and always-on connections, 500 Mbps can support those as well. You just have to be aware of the demands each device or activity puts on your network.
[Read: <a href="https://www.att.com/blog/wi-fi-6-vs-wi-fi-7" target="_blank" rel="noopener">Wi-Fi 6 vs Wi-Fi 7: How are they different?]</a>
<h2 id="can-500-mbps-support-multiple-people-on-one-connection">Can 500 Mbps support multiple people on one connection?</h2>
You can have multiple people and devices using your home internet connection at the same time for average, day-to-day use. In deciding if 500 Mbps is fast enough for your home, look at what an average day looks like at peak times when everyone is home.
Imagine that you have a connected home with:
<table>
<tbody>
<tr>
<td width="258">Connected activity/device</td>
<td width="264">Approx. Mbps per usage*</td>
</tr>
<tr>
<td width="258">Video calls (from 1:1 to group and screen sharing)</td>
<td width="264">~1-6 Mbps uploads and downloads³</td>
</tr>
<tr>
<td width="258"><a href="https://www.att.com/blog/what-is-cloud-gaming" target="_blank" rel="noopener">Cloud gaming</a> (720p to 1080p and 4K)</td>
<td width="264">~10 Mbps to ~35-50+ (for 4K)4</td>
</tr>
<tr>
<td width="258">Security cameras (1080p to 4K)</td>
<td width="264">~1 Mbps to 15+ (for 4K)5</td>
</tr>
<tr>
<td width="258">Cloud backup/photo sync</td>
<td width="264">~1 Mbps to 50+ Mbps upload depending on settings and bandwidth6</td>
</tr>
<tr>
<td width="258">Software updates</td>
<td width="264">Can spike from 10 Mbps to 500+ during downloads on fast plansibid</td>
</tr>
</tbody>
</table>
*Estimates depend on device, server, and other factors and are not attributed to an ISP.
Add to that, while it’s possible that smart devices like thermostats and virtual assistants may require very little bandwidth when they’re idle, they do add to the demand on your internet—especially when they’re active.
So, for a household with four people, it may look like this:
<table>
<tbody>
<tr>
<td width="84"></td>
<td width="96">Room</td>
<td width="216">Activity</td>
<td width="216">Usage</td>
</tr>
<tr>
<td width="84">Person 1</td>
<td width="96">Living room</td>
<td width="216">4K streaming on Smart TV</td>
<td width="216">~15-25 Mbps downloads</td>
</tr>
<tr>
<td width="84">Person 2</td>
<td width="96">Den</td>
<td width="216">Cloud backup/photo sync</td>
<td width="216">~1-50 Mbps uploads/downloads</td>
</tr>
<tr>
<td width="84">Person 3</td>
<td width="96">Bedroom</td>
<td width="216">Cloud gaming at 1080p</td>
<td width="216">~15-25 Mbps downloads</td>
</tr>
<tr>
<td width="84">Person 4</td>
<td width="96">Home office</td>
<td width="216">Group video call with sharing</td>
<td width="216">~2-6 Mbps</td>
</tr>
<tr>
<td width="84">Always-on</td>
<td width="96">Household</td>
<td width="216">Security cameras, smart devices</td>
<td width="216">~2-7+ Mbps</td>
</tr>
<tr>
<td colspan="3" width="396">Total Mbps</td>
<td width="216">Up to ~113+ Mbps</td>
</tr>
</tbody>
</table>
So, is 500 Mbps fast? Absolutely. A 500 Mbps internet connection can feel blazing fast. However, the load it’s carrying does matter. If you have peak demands on your internet simultaneously and begin to have buffering or slow downloads, you may need a faster plan.
We’ve mentioned uploads and downloads. The activity determines if you’re uploading information to the internet, downloading information from the internet, or both. In most cases, the type of upload or download speed needed for that activity determines if the type of internet you’re using is sufficient.
<h3 id="upload-vs-download-speeds">Upload vs. download speeds</h3>
All of the data for content you view is downloaded to your device. If you’re live streaming, making a video call, sending any information through the internet, then you’re also uploading data. Downloading information includes visiting web pages and streaming videos. Uploading includes posting videos online.
Your internet provider has speeds associated with uploads and downloads, which can be asymmetrical—faster downloads than uploads—or symmetrical, which means the speed is the same for both.
The speeds vary by the type of internet connection you’re using. Cable and DSL are typically asymmetrical. <a href="https://www.att.com/internet/" target="_blank" rel="noopener">Fiber</a>, however, is often symmetrical (though it depends on the provider and plan).
Fiber is your best option for getting the most out of 500 Mbps symmetrical speeds, not only for gaming, but everyday use when you’re both downloading and uploading data simultaneously. It very well may be the right internet speed for you.
[Read: Download speed vs upload speed]
<h2 id="finding-the-right-internet-speed-for-you">Finding the right internet speed for you</h2>
For most households, 500 Mbps speed is more than enough to have a quality internet experience. You can use your devices, stream, game, and work from home with peace of mind in your connection.
If you typically have multiple people—and therefore, multiple devices—using the internet for high-data activities at the same time, you may want to try 500 Mbps to see how well it works for you. If your digital activities seem slow, then upgrading to a higher speed plan may be your best option.
We make it easy for you to choose the best plan for you. If you don’t already have high-speed internet or are thinking about changing your plan, check if fiber is <a href="https://www.att.com/internet/" target="_blank" rel="noopener">available at your address</a>.
Fiber networks continue to grow. If you live in a neighborhood or rural area that doesn’t have AT&amp;T Fiber® just yet, know that you can also choose <a href="https://www.att.com/internet/internet-air/" target="_blank" rel="noopener">5G home internet</a>, which offers the simplicity of one plan, one price.
Either way, we deliver fast, reliable internet to your home—500 Mbps or any other plan. And even better, your connectivity is backed by the AT&amp;T GuaranteeSM.7
Learn more about your AT&amp;T Fiber internet options at <a href="https://www.att.com/internet/" target="_blank" rel="noopener">att.com/internet</a>.
<hr />
¹“Internet, Broadband Fact Sheet”, Pew Research Center, November 20, 2025, https://www.pewresearch.org/internet/fact-sheet/internet-broadband/.
²Streaming speed estimates and recommendations vary by streaming service.
<ul>
<li>“Netflix-recommended internet speeds”, Netflix, Accessed March 6, 2026, https://help.netflix.com/en/node/306.</li>
<li>“System requirements &amp; supported devices for YouTube”, Google, Accessed March 6, 2026, https://support.google.com/youtube/answer/78358?hl=en.</li>
<li>“Internet speed recommendations”, Disney+, Accessed March 6, 2026, https://help.disneyplus.com/article/disneyplus-recommended-speeds.</li>
<li>“Internet speed recommendations”, Hulu, Accessed March 6, 2026, https://help.hulu.com/article/hulu-speed-recommendations.</li>
<li>“HBO Max loads slow, buffers, or pauses”, HBO Max, Accessed March 6, 2026, https://help.hbomax.com/sr-en/answer/detail/000002519.</li>
<li>“Issues with Live Streams on Prime Video”, Prime Video, Accessed March 6, 2026, https://www.primevideo.com/help?nodeId=GP57SKQ7CB5DRS6F.</li>
<li>“What are the minimum system requirements for Paramount+”, Paramount+, Accessed March 6, 2026, https://support.paramountplus.com/s/article/PI-What-are-the-minimum-system-requirements-for-Paramount.</li>
<li>Chili Palmer, “How Much Speed Do You Need to Watch Peacock?”, Peacock, March 3, 2026, https://www.highspeedinternet.com/resources/best-internet-for-peacock.</li>
</ul>
³Sarah Gottlieb, “This is the Internet Speed You Need for Zoom,” Broadband Now, Oct 12, 2025, https://broadbandnow.com/guides/internet-speed-zoom.
4“System Requirements”, Nvidia, Accessed March 6, 2026, https://www.nvidia.com/en-us/geforce-now/system-reqs/#windows-pc.
5“Bandwidth Considerations for Video Surveillance: How Much Do You Need?”, EMCI Wireless, Accessed March 6, 2026, https://www.emciwireless.com/our-blog/video-surveillance-bandwidth/.
6“Where Does 100Mbps Stand Among Internet High Speed Standards in 2026?”, Viasat, Accessed March 6, 2026, https://www.rsinc.com/is-100mbps-fast-in-2025.php.
7Network Fiber Outage: Residential AT&amp;T Fiber customers only. To qualify, customers must use AT&amp;T-provided gateways. Customers in multi-dwelling units who do not have an account with AT&amp;T are not eligible. Eligible customers may receive a bill credit or reward card if AT&amp;T determines, in its sole discretion, that there has been a qualifying fiber network outage, and the outage lasts more than 20 minutes. Excludes events beyond the control of AT&amp;T, including but not limited to, natural disasters, weather-related events, loss of service due to downed or cut cable wires at a customer residence, issues with wiring inside customer residence, and power outages at customer premises. Also excludes outages resulting from planned maintenance. Customers will receive notice of eligibility for benefit when notified of a qualifying outage. Value of bill credit or reward card will be calculated using the daily rate customer is charged for internet service only (excludes taxes, fees, and any add-on services) – i.e., monthly rate/days in month. For each qualifying outage, customer will be eligible for a bill credit equal to one day. If outage lasts for more than 24 hours, customer will receive credit for each additional day of the outage. In no circumstance will the credit(s) be more than the monthly rate the customer pays for internet service.  Bill credits will be applied within 1-2 billing cycles. In lieu of a bill credit, qualifying customers in multi-dwelling units who have an account with AT&amp;T but are not billed by AT&amp;T for internet service, will be eligible to redeem a reward card. The minimum reward card value is $5. Customer must redeem within thirty (30) days of notice or other such time as indicated on the notification. Failure to redeem within the stated time forfeits right to benefit.

Is 500 Mbps fast?

After working all weekend on your big project, you leave your laptop at home on the day of your presentation. And you won’t have time to get it before it’s time to present. This is the type of scenario where you need to ask: What is cloud storage?
Cloud storage is a service typically offered by a third-party company to provide digital storage separate from your device. These companies store your files, photos, and data on remote servers.
The advantages of cloud storage are:
<ul>
<li>Files are easily accessible across your devices</li>
<li>Data can be backed up across multiple servers to prevent loss</li>
<li>You can choose the right storage option to suit your data needs</li>
<li>Cloud providers use robust security controls to protect your files</li>
</ul>
With a reliable internet connection, you can enjoy access to the cloud and benefit from its many perks, such as conveniently uploading your project to one device and accessing it on another.
<h2 id="how-cloud-storage-works">How cloud storage works</h2>
Think of cloud storage as a giant, virtual locker you can access from anywhere (as long as you have a connection and you’re signed in). Anytime you need to store a photo or document, open your locker, put your item inside, and securely shut the door. Retrieving your files is just as easy.
Behind the scenes, cloud storage involves enormous data centers that companies maintain worldwide. They’re full of servers, which are like computers for processing information. In turn, these servers store files and communicate with other devices through the internet.
So, when you store something in the cloud, you’re really saving it on remote servers you can access when you’re connected to the internet. This comes in handy in everyday situations—like when you leave your laptop at home.
<h2 id="everyday-use-cases-for-cloud-storage">Everyday use cases for cloud storage</h2>
One of the biggest benefits of cloud storage is convenience. If you use a <a href="https://www.att.com/buy/phones/" target="_blank" rel="noopener">smartphone</a>, laptop, or <a href="https://www.att.com/buy/tablets/" target="_blank" rel="noopener">tablet</a> for your day-to-day activities, you can use cloud storage for on-the-go personal convenience.
That means you can access files from anywhere—even if they’re not currently on your device, such as when you leave your laptop at home. This gives you the freedom to upload or download photos and videos on one device and open them on another.
Many cloud storage solutions use a “drag-and-drop” approach—simply drag your selected files and drop them into a folder. Some cloud storage apps let you auto-sync your files to back up whatever data you choose at regular intervals.
Both <a href="https://www.att.com/blog/remote-work-setup-for-beginners" target="_blank" rel="noopener">remote workers</a> and <a href="https://www.att.com/blog/college-tech-essentials-every-student-needs" target="_blank" rel="noopener">college students</a> can typically use a single cloud storage account to sync files across their phone, tablet, and laptop. When you have a stable <a href="https://www.att.com/wi-fi/" target="_blank" rel="noopener">Wi-Fi</a> connection or cellular connectivity, you can access files and collaborate on them from virtually anywhere on almost any device. This is perfect when working on projects with multiple people or when traveling for work.
What if you need to learn <a href="https://www.att.com/blog/how-to-free-up-space-on-iphone-when-storage-is-full" target="_blank" rel="noopener">how to free up space on your phone</a> or other mobile device when your storage is full? Cloud storage is perfect for that, too. Transfer a few large video files to your cloud (and delete the local copies), and you’ll have more room available.
Whatever you use the cloud for, you can keep your files safe thanks to built-in security features.
<h2 id="built-in-security-and-backups">Built-in security and backups</h2>
Cloud storage provides a secure location to back up important documents and memories, including digital photo albums, tax and legal documents, and more.
Cloud storage keeps anything you upload safe thanks to:
<ul>
<li>Encryption – Many providers encrypt the information you store, meaning it turns your data into unreadable code without a key. In many cases, the provider manages the encryption keys to unscramble the data to help keep your data private.</li>
<li>Redundancy – In many cases, storage providers keep multiple copies of your files in multiple locations. That way, if an emergency knocks out one data center, your information is usually still safe.</li>
<li>Multi-factor authentication (MFA) – Many cloud storage solutions offer MFA for extra security. For example, before you can access your files, you may have to input a unique code sent to your mobile device.</li>
</ul>
Thanks to these security measures, cloud storage is a dependable option for protecting your most precious memories. For maximum peace of mind and best security practices, follow the 3-2-1 rule: keep three copies of all important documents on two different media with one copy offsite (cloud storage).
For best performance, cloud storage works best with a reliable connection—especially for large uploads and downloads.
<h2 id="connectivity-makes-cloud-access-possible">Connectivity makes cloud access possible</h2>
Ultimately, cloud storage provides convenience and peace of mind for your most important files. It’s easy to use, secure, and generally affordable.
And if you’re one of our customers, you can take advantage of the <a href="https://www.att.com/features/att-personal-cloud/" target="_blank" rel="noopener">AT&amp;T Personal Cloud</a>. If you don’t know how much cloud storage you need, we make it simple since we offer several options to meet your needs.
Whichever option you choose, you’ll need a reliable connection to access the cloud successfully. With <a href="https://www.att.com/internet/fiber/" target="_blank" rel="noopener">fiber internet</a> from us, you can enjoy fast access to the cloud from home.
Pair your <a href="https://www.att.com/internet/" target="_blank" rel="noopener">home internet</a> with an unlimited data <a href="https://www.att.com/plans/wireless/" target="_blank" rel="noopener">wireless plan</a>, and you can upload and download files from almost anywhere. (AT&amp;T may temporarily slow data speeds if the network is busy.)
Optimize your cloud storage usage today with our unparalleled connectivity and cloud services to keep what matters most to you safe.

What is cloud storage?

Two key factors that determine internet speed are upload speed and download speed. If you’re getting the “buffering spinning wheel of doom” when you’re trying to watch a show or download something from the internet, your download speed may be struggling.
It may not be your internet service provider (ISP) that’s causing the issue. The methods for how to increase your download speed are pretty straightforward.
<ul>
<li>If you’re on cable or DSL, it may be time to upgrade to <a href="https://www.att.com/internet/fiber/" target="_blank" rel="noopener">fiber internet</a> or <a href="https://www.att.com/internet/internet-air/" target="_blank" rel="noopener">5G home internet</a></li>
<li>The internet plan you’re on may need an upgrade for faster speeds</li>
<li>Your internet equipment may be out of date</li>
<li>The issue may be with your devices: gateway, phone, tablet, laptop, or other connected device</li>
</ul>
It can be frustrating when you don’t seem to have a stable connection, and it can feel overwhelming when you’re trying to figure out why that’s happening. The good news is that you have a lot of options to pinpoint where the issue is and how to fix a slow download speed.
<h2 id="understanding-factors-that-affect-download-speeds">Understanding factors that affect download speeds</h2>
The most common causes for slow download speeds come from both external and internal factors. Network congestion, outdated technology or equipment, and weak signal strength from Wi-Fi are common causes. But it might also be an issue on your device.
<h3 id="external-factors">External factors</h3>
The most important factors influencing your download speed are your ISP and your internet plan. The type of internet connectivity you have and the plan you choose determine how much speed is available in ideal conditions.
Several variables contribute to the actual speeds you experience on your device, including:
<ul>
<li>Network congestion – Most types of internet use a shared architecture. During peak hours, like in the evening when most people are home, download speeds may slow down. Fiber internet offers the most bandwidth—more capacity for users to be online at the same time. It’s less affected by the number of people on the network simultaneously.</li>
<li>Infrastructure age and condition – DSL and copper telephone infrastructures are aging internet technologies. They may struggle with the demands of modern internet connectivity and are likely to have slow downloads.</li>
<li>Distance from your ISP – Fiber and cable are generally less impacted by your distance from your ISP. Cable is less distance-sensitive than DSL, but performance can still vary by local network conditions.</li>
</ul>
The external challenges that get in the way of faster download speeds can be addressed by upgrading to more modern connectivity with fiber, cable, or 5G home internet.
<h3 id="internal-factors">Internal factors</h3>
Internal factors are any issues within your home that can negatively impact your download speeds. These could be issues with your router, device, or other aspects of your equipment or household.
A few of the most common internal factors affecting download speeds include:
<ul>
<li>Usage demands – If you have multiple devices on a single network performing data-intensive tasks like streaming or online gaming, each device may experience slow download speeds.</li>
<li>Distance from your Wi-Fi® gateway or router – If you’re far away from your <a href="https://www.att.com/wi-fi/" target="_blank" rel="noopener">Wi-Fi</a> gateway or router, distance and obstructions—like walls—might weaken your signal.</li>
<li>Background apps on your phone – Your <a href="https://www.att.com/buy/phones/" target="_blank" rel="noopener">smartphone</a>, <a href="https://www.att.com/buy/tablets/" target="_blank" rel="noopener">tablet</a>, and laptop likely have many “always-on” apps running in the background. Other non-essential apps may stay running while you’re not using them. Apps that require a lot of data—for example, streaming apps like <a href="https://www.youtube.com/" target="_blank" rel="noopener">YouTube</a> or social media apps like <a href="https://www.instagram.com/" target="_blank" rel="noopener">Instagram</a>—can slow active downloads.</li>
<li>On-device challenges – Slow download speeds can also be caused by your device. For example, your browser cache, which stores operational data, site visits, and other download data, may be full.</li>
</ul>
While you can take steps to remedy each of these internal factors, external problems may also be affecting the quality of your internet connection.
Slow downloads can come from your provider (plan, congestion, distance) or your home setup (Wi‑Fi, too many devices, background apps). Simple fixes help, but you may need better equipment or a faster plan.
To know if your speeds align with your needs, it’s important to understand what numbers like Mbps really mean.
<h2 id="how-internet-download-speed-is-measured">How internet download speed is measured</h2>
Download speed is the rate at which data is transferred to your device over a network, typically measured in megabits per second (Mbps) or gigabits per second (Gbps). Very slow connections may be described in kilobits per second (Kbps).
About 25 Mbps download speed is a solid baseline for one person doing typical online activities like web browsing, HD streaming, and video calls. 4K streaming may work for one stream, depending on the service and network conditions, but it isn’t guaranteed.
<h3 id="recognizing-the-need-for-speed">Recognizing the need for speed</h3>
For <a href="https://www.att.com/gaming/" target="_blank" rel="noopener">gaming</a>, latency and Wi‑Fi quality matter more than your download speed. If multiple people stream, video call, or download at the same time—or if you want consistent 4K—consider a faster plan and make sure your upload speed is sufficient too.
Likewise, if multiple users are accessing your network at the same time, you’ll need more than 25 Mbps for everyone to enjoy it without issue.
Download speed measures how fast data reaches your device (usually in Mbps or Gbps). For 4K streaming, gaming performance, and multiple users often require more (and gaming also depends heavily on latency and Wi‑Fi quality).
If your downloads feel sluggish, a few practical adjustments to your setup and usage may improve speeds without changing your plan.
<h2 id="tips-to-increase-your-download-speed">Tips to increase your download speed</h2>
As you see, there are numerous reasons your download speed might be slow. This also means there are various ways for you to improve it. Your first steps are looking at your devices and how your internet is set up.
<h3 id="clear-cache">Clear cache</h3>
Your browser’s cache stores copies of website data (like images and files) to help pages load faster. When your cache is full of data, it can negatively impact your download speeds.
Clearing your cache might mean you’ll have to re-enter your information wherever you browse, but it can also lead to shorter wait times and faster internet connections.
Every browser is a bit different, but in general, you can follow these instructions to clear your cache:
<ol>
<li>Open your web browser.</li>
<li>Find the Settings </li>
<li>Navigate to Privacy and Security or a similarly-named page.</li>
<li>Click Clear Browsing Data, Delete Browsing Data, or Clear Cache.</li>
</ol>
You can choose a range of time—the last 15 minutes—or clear your cache completely. Your options include clearing just the browsing history, cached images and files, and cookies and other site data.
A note about cookies and other site behavior: Clearing these will delete all stored activity from the sites you visit. This includes items in shopping carts, previously viewed products, passwords, and more. Make sure your passwords or anything else important to you are either backed up or noted.
<h3 id="scan-for-viruses-or-malware">Scan for viruses or malware</h3>
Slow downloads are a sign to check your phone, tablet, and laptop security. Malicious programs run in the background, putting your devices and personal information at risk. They monopolize your computer resources and may:
<ul>
<li>Track your keystrokes to steal information</li>
<li>Send emails from your accounts so they can spread</li>
<li>Take control of your computer—and you may not even notice</li>
</ul>
If you don’t already have reliable antivirus, get one immediately. Run a virus scan to see if your computer is infected, following its instructions for repair. Then set the antivirus to run regular scans.
If a virus is the issue, hopefully this will improve your download speeds.
<h3 id="remove-unneeded-devices">Remove unneeded devices</h3>
Each speed tier can handle a certain number of connected devices. Some devices are passive while others are moving a lot of data. Removing unnecessary devices can benefit your internet connection and download speeds, especially those that are data-intensive but you’re not actively using.
Take an inventory of the Wi-Fi-capable devices in your house and turn off or disconnect those you’re not using. Consider smart appliances and even old devices you may have forgotten about to lower the demand on your network.
<h3 id="optimize-your-router-setup">Optimize your router setup</h3>
Proximity to your Wi-Fi gateway or router can also impact your connection and download speeds. It’s not always possible to stay in the same room as your router, but it’s worth testing to see if your download speed improves on a connected device like your phone, tablet, or laptop if you’re closer to it.
If you notice an improvement, try moving your router to a central location in your home and clearing the area of any objects that could block or interfere with the signal.
<h3 id="add-a-smart-wi-fi-extender">Add a smart Wi-Fi extender</h3>
If you notice that you have slower speeds when you’re farther away from your Wi-Fi router, you may want to consider a smart <a href="https://www.att.com/wi-fi/extender/" target="_blank" rel="noopener">Wi-Fi extender</a>. Unlike standard Wi-Fi extenders that create a separate network in your home, a smart Wi-Fi extender creates a single, seamless network for better performance.
Smart Wi-Fi extenders are an ideal solution for dead zones in spaces that are larger than 1,500 square feet, or if you need strong connectivity in places like your backyard or patio.
Wi-Fi extenders amplify your router’s signal to expand its reach and strengthen your connections. They allow you to:
<ul>
<li>Provide internet coverage in dead zones at your home</li>
<li>Establish a stronger signal, which can help improve download speeds farther from your router</li>
<li>Have more flexibility in where you connect to the internet and still maintain a more stable connection</li>
</ul>
If you have a large house and are struggling to connect in the basement, attic, or far-flung corners, a Wi-Fi extender is a great solution.
<h3 id="reduce-network-interference">Reduce network interference</h3>
When multiple Wi-Fi networks are all operating in the same area, they tend to overlap and cause interference with one another. Such issues can be common in close living spaces like townhomes, apartments, and dorms. This is most noticeable during peak hours, like in the evenings when most people are home.
If your Wi-Fi router is outdated and uses an older version of Wi-Fi than is available at your address, updating it to a newer standard, such as Wi-Fi 6/6E or <a href="https://www.att.com/wi-fi/" target="_blank" rel="noopener">Wi-Fi 7</a>, could help if your devices support it.
Many slow-download problems can be improved with at-home fixes like clearing your browser cache, scanning for malware, adding a mesh/smart extender for dead zones, and upgrading an outdated router.
If you’ve tried these tweaks and the speeds still can’t keep up with your household’s needs, it may be a sign your current internet tier just doesn’t offer enough capacity.
[Read: <a href="https://www.att.com/blog/what-is-wi-fi-7" target="_blank" rel="noopener">What is Wi-Fi 7?</a>] 
<h2 id="when-to-consider-upgrading-your-internet-plan">When to consider upgrading your internet plan</h2>
If you’re still experiencing long load times, low-quality videos, and choppy gaming experiences, it’s time to reach out to your internet service provider.
They can help you troubleshoot. There may be an issue with your line, connections, equipment, or even the service. If you simply need a higher speed tier, they can help you <a href="https://www.att.com/blog/tips-for-choosing-the-best-internet-plan" target="_blank" rel="noopener">choose a new internet plan</a>.
We offer a variety of <a href="https://www.att.com/internet/internet-service-plans/" target="_blank" rel="noopener">internet service plans</a> with <a href="https://www.att.com/internet/fiber/" target="_blank" rel="noopener">fiber internet</a> speeds up to 5 GIG*. If fiber isn’t available at your address yet, <a href="https://www.att.com/internet/internet-air/" target="_blank" rel="noopener">5G home internet</a> (AT&amp;T Internet Air) is also a fast, reliable solution.
All our fiber plans include <a href="https://www.att.com/wi-fi/" target="_blank" rel="noopener">AT&amp;T All-Fi</a> for complete Wi-Fi coverage. And if you have a 2 GIG or 5 GIG plan, you qualify for AT&amp;T All-Fi Pro for enhanced Wi-Fi performance.¹
And when you <a href="https://www.att.com/bundles/internet-wireless/" target="_blank" rel="noopener">bundle AT&amp;T Fiber® with an unlimited wireless plan</a>, you can save big.
We’re here to help you have the download speeds you need for a quality internet experience.
<hr />
<a href="#_ednref1" name="_edn1"></a>*Speeds based on wired connection. Actual speeds may vary. For 5 Gig, single device wired speed maximum 4.7 Gbps. For more info, visit att.com/speed101.
¹Limited availability/areas

How to increase download speed

Your kids probably love being online from the time they wake up until they go to sleep to learn about their favorite animals, play games, watch videos, and chat with their friends. But the internet comes with its share of dangers, so it’s important that you know how to keep your kids safe online.
By teaching your kids about internet safety, you can:
<ul>
<li>Build a safe, productive online environment for them</li>
<li>Protect them from cyberbullying and scammers</li>
<li>Teach them how to keep their sensitive information private</li>
<li>Help them find age-appropriate sites and apps</li>
<li>Set clear boundaries and expectations for internet use</li>
</ul>
While it’s impossible to protect your children from every potential online threat, you can give them the tools they need to make good choices and keep themselves safe.
<h2 id="why-internet-safety-for-children-is-more-important-than-ever">Why internet safety for children is more important than ever</h2>
As an adult, you may be familiar with the internet’s risks, including cyberbullying and scams. These dangers can be even more prevalent for kids, who are often easy targets for negative online behavior.
Kids can be exposed to:
<ul>
<li>Online bullying</li>
<li>Material that encourages harmful behavior (eating disorders, hate speech, dangerous trends)</li>
<li>Information that impacts their mental health, contributing to low self-esteem</li>
<li>Excessive use, which can affect grades, sleep habits, and personal relationships</li>
</ul>
And while there are kid-friendly spaces online, there’s a ton of adult content that’s inappropriate for kids.
As a parent, you want to ensure your children stay on the right side of the internet while also teaching them how to avoid harmful content when they browse independently. It starts with teaching them good online habits.
<h2 id="teaching-children-good-online-habits">Teaching children good online habits</h2>
Kids need to understand that the internet is a tool, and how they use it makes a big difference. Start by setting boundaries around what kinds of sites and apps your kids can use.
In the beginning, it’s a good idea to only allow kid-friendly apps and channels that are heavily moderated. Use software that provides parental oversight to help maintain a secure environment.
Even with controls, you still want to be proactive, so join your child as they enjoy screen time. This is a great time for bonding and also helps establish boundaries and reduce the chance of your child having a negative interaction.
Other helpful tips include:
<ul>
<li>Teach them to ask permission before exploring new websites or content creators – This lets you vet the content ahead of time and quickly identify any red flags.</li>
<li>Have a conversation about online privacy – Discuss with your kids how online communication can put them at risk, especially when sharing personal information. If your child uses any sites that allow them to make their own posts or send messages, make sure they know what kind of information they need to keep private, such as personal details and passwords.</li>
<li>Limit time spent online – Think about how much screen time makes sense for your child. Kids should maintain a healthy balance of time online and face-to-face interactions with others. When your child reaches their limit, be prepared to offer them alternative activities, such as going outside, drawing, or playing a game.</li>
</ul>
If your child does come across inappropriate material or behavior online, tell them to first stop engaging. Next, they can screenshot the material. Let them know it’s important that they show you or another trusted adult to report the activity to the site or authorities, if needed.
Some experts recommend a family media plan to set screen-free zones (bedrooms and bathrooms), times without devices (before bedtime), and age-appropriate content guidelines.1
With the right plan in place, you can better manage your child’s time online.
<h2 id="how-to-monitor-and-manage-your-childs-internet-usage">How to monitor and manage your child’s internet usage</h2>
Giving your child a positive online experience means balancing independence with parental involvement. Ultimately, the goal is to set healthy boundaries and positive online behaviors for your child when they first start using the internet. This can help them make smart choices later on their own.
Start by using parental control tools that help you curate their online experiences. Our <a href="https://www.att.com/security/secure-family-app/?msockid=22dc42123f366e220bdf54ef3e056fe9" target="_blank" rel="noopener">family safety app</a> makes it possible for you to create safe digital spaces for your kids to learn, grow, and develop their online habits. With these tools, you can:
<ul>
<li>Set up content filters and safe browsing options that are designed to identify and hide inappropriate words, images, and more.</li>
<li>Use a block list to prevent your child from accessing certain sites, or set your child’s device to only allow access to sites and apps that you proactively choose.</li>
<li>Adjust your settings as they grow up, so you can offer age-appropriate monitoring while still fostering their curiosity and individuality.</li>
</ul>
You can also monitor your child’s internet use through screen time trackers. These trackers provide you with information about how long your child uses certain apps or visits certain websites.
Use the trackers to set limits on your child’s phone, which lock them out of a certain app or category of apps after they use their allotted time. Setting up these types of cell phone rules for kids can keep them safe from online threats.
If you’re interested in device monitoring but don’t know where to start, discover the <a href="https://www.att.com/blog/atts-best-apps-for-kids-devices-comparing-atts-amigo-app-vs-secure-family-app" target="_blank" rel="noopener">best apps for kids’ devices</a>.
<h2 id="social-media-safety-tips-for-children-and-parents">Social media safety tips for children and parents</h2>
For many young people, social media is their favorite way to socialize. Outside of school, social media is where many teens make friends and connect. Many younger kids may also want to make friends online, but it takes a certain maturity level to navigate social media successfully.
It’s important for you to decide when your kids are old enough to create an account. Most major platforms (including Facebook and Instagram) require users to be at least 13 before they can join. This can help keep younger, more impressionable kids from seeing inappropriate content or interacting with the wrong people.
However, be aware that kids can misreport their ages to join these platforms, so check your kids’ accounts.
When your child first sets up their account, go through the privacy settings together. For kids, it’s best to make sure that their profiles are as private as possible. Adjust the settings so they can only accept messages from people they’ve added as friends.
Talk to your child about only connecting with people they know in real life, such as classmates and family members. Explain how people aren’t always who they appear to be online, and encourage them to stay cautious.
This is also a good time to talk to them about their digital footprint. Even if they have a private page, anything they post online can be saved, reposted, and shared by others.
Encourage them to think twice any time they post online, whether they’re sharing a photo or recounting a personal moment from their day.
<h2 id="protecting-children-from-online-threats">Protecting children from online threats</h2>
Cyberbullies can be a serious threat, especially for kids. Learn to recognize the signs of cyberbullying so you can intervene quickly and effectively.
Here are a few warning signs to be aware of:
<ul>
<li>Your child starts withdrawing socially</li>
<li>They act upset after their time online</li>
<li>They’re secretive about their online activities</li>
<li>You notice sudden changes in their online activity, whether they start avoiding their devices or start using them all the time</li>
</ul>
If your child is being cyberbullied, block those accounts and report any harassment directly on the platform. It may also be best to enforce a break from social media to protect your child’s mental health.
Aside from cyberbullying, scams are another serious concern. Because kids and teens are still learning how to spot danger, they can be prime targets for online scammers who use social engineering and phishing attacks to get access to personal information.
Be proactive and talk to your kids about common scams, then remind them of the importance of not sharing their private information with anyone online.
<h2 id="creating-a-safer-online-environment-at-home">Creating a safer online environment at home</h2>
Protecting your child online involves creating a safe, trusting, and supportive environment at home. Encourage open communication with your children about their online experiences as part of your day-to-day family conversations.
This can normalize their online experiences and make them feel more comfortable talking to you about any issues they’re having, whether they’re receiving mean comments from a bully or are concerned about messages from a stranger.
Having open, honest, and age-appropriate conversations about online activity is the key to quickly and effectively addressing any issues.
Along with the interpersonal elements of online safety, you also want your network and devices to be safe and secure. A secure network is critical for keeping your <a href="https://www.att.com/blog/how-can-you-protect-data-on-a-mobile-device" target="_blank" rel="noopener">data protected</a> and warding off hackers.
For this, it’s critical to choose the <a href="https://www.att.com/blog/how-to-choose-the-best-internet-provider" target="_blank" rel="noopener">best internet provider</a> to support your connection, then bolster your safety with firewalls and antivirus tools. Regularly update all your internet security systems to ensure they’re always in working order.
If you’re still on the fence about getting your child their own <a href="https://www.att.com/buy/phones/att-amigo-jr-phone.html" target="_blank" rel="noopener">internet-connected device</a>, consider their maturity level, how responsible they are in taking care of their belongings, their impulse control, and their safety awareness.
As the parent, it’s up to you to decide when your child is ready for a device—and what safeguards you’ll use to help keep them safe online.
<h2 id="next-steps-for-ensuring-your-childs-online-safety">Next steps for ensuring your child’s online safety</h2>
When it comes to how to keep your kids safe online, build healthy internet habits, set boundaries, use parental controls and monitoring tools, talk about privacy, and normalize open discussions.
Ensuring your child has the right kid-friendly <a href="https://www.att.com/wireless/family-phones/" target="_blank" rel="noopener">family device</a> can also enhance security. By choosing one of our <a href="https://www.att.com/buy/phones/" target="_blank" rel="noopener">smartphones</a> or <a href="https://www.att.com/buy/tablets/" target="_blank" rel="noopener">tablets</a> with helpful parental controls, you can set up safeguards to keep your children on the right track.
And, because you can decide which monitoring apps and safety restrictions you need, you can effortlessly create a kid-friendly online experience that works for your child and grows with them.
Check out our secure network and devices today to make online safety a priority for your home and family.
<hr />
1 “Teen Screen Time in 2025: What Every Parent Needs to Know Now,” Child Therapy Center of Los Angeles, accessed March 2, 2026, <a style="color: #999999;" href="https://www.childtherapycenterla.com/post/teen-screen-time-in-2025-what-every-parent-needs-to-know-now">https://www.childtherapycenterla.com/post/teen-screen-time-in-2025-what-every-parent-needs-to-know-now</a>.

A guide to internet safety for children

In a world of constant device usage with <a href="https://www.att.com/blog/remote-work-setup-for-beginners" target="_blank" rel="noopener">remote work</a>, social media scrolling, browsing, and smart homes, even a brief power outage can feel like a big deal. That’s why knowing how to get internet during a power outage is crucial.
Even if your provider’s network is still up, your modem or router still needs electricity to deliver Wi-Fi throughout your home.
Without power, everything from attending work meetings to keeping in touch with family is harder. It’s not impossible—you can still get internet during a power outage by:
<ul>
<li>Using your smartphone as a hotspot</li>
<li>Having a portable hotspot device on standby</li>
<li>Setting up 5G or 4G backup through your internet provider</li>
<li>Investing in an emergency power supply (backup battery or generator)</li>
<li>Using public Wi-Fi until power returns</li>
</ul>
Some of these solutions are best for short outages; others work better for longer ones. Either way, you can feel more confident about how to get Wi-Fi during a power outage.
<h2 id="first-steps-to-confirm-the-outage">First steps to confirm the outage</h2>
The moment you lose your Wi-Fi signal and the lights go out, it’s time to investigate. First, figure out what caused the outage so you know what to do next.
<ul>
<li>Check your breaker – Head to the breaker box to see if any circuit breakers have flipped. It’s possible that only a section of your home has lost power. If you tripped the breaker in the room where your Wi-Fi router is located, simply flipping it back on may fix your problem. If all your breakers are still in the “On” position, you may be dealing with a wider outage.</li>
<li>Check with your utility provider – Use your smartphone (which may still have a cellular connection) to check your utility provider’s website or <a href="https://www.att.com/features/myatt-app/" target="_blank" rel="noopener">app</a> to view the outage map and see if your area is affected. If it is, you’ve likely found the reason for your power loss.</li>
<li>Check with your internet service provider (ISP) – In some cases, a small-scale power outage may not affect the wider network, but local equipment can still lose power. However, your network may also be down, especially if there’s severe weather or another emergency. To double-check, use the mobile data on your phone or tablet to visit your ISP’s outage page or app.</li>
</ul>
Once you know what caused the outage, take action. Ultimately, your goal is to restore power to the essential components of your Wi-Fi setup—your modem, router, and (if you have fiber) your optical network terminal (ONT).
Also, prioritize charging your phone and any <a href="https://www.att.com/buy/accessories/browse/chargers/portable-chargers" target="_blank" rel="noopener">power banks</a>—you never know how long an outage will last.
The good news is that there are several ways to regain an internet connection, even if you don’t have backup power for your home internet gear.
<h2 id="use-your-phone-as-a-hotspot">Use your phone as a hotspot</h2>
Since your <a href="https://www.att.com/buy/phones/" target="_blank" rel="noopener">smartphone</a> may still be able to connect to the cellular network during an outage, use it to create a temporary Wi-Fi hotspot. Connect your devices to it—like a laptop or <a href="https://www.att.com/buy/tablets" target="_blank" rel="noopener">tablet</a>.
To turn on your personal hotspot, navigate to your phone’s settings, locate the hotspot option, and enable it. Now your phone is basically acting like a Wi-Fi router. Devices with the correct password can connect.
Because an open hotspot is easy for others to join, it’s wise to secure yours with a strong password. Choose a password that can’t be easily guessed and share it only with trusted people.
Protecting your personal hotspot matters because everything connected to it uses your mobile data. Even if you’re the only one using your hotspot, you can quickly burn through your monthly data allowance.
Depending on your plan, you could incur fees or face slowed-down speeds if you exceed your limit. To avoid burning through all your data in a single day without power, here’s how to lower data usage during a power outage:
<ul>
<li>Limit streaming, gaming, and other non-essential tasks</li>
<li>Close unnecessary apps</li>
<li>Turn on your phone’s data-saver mode</li>
<li>Connect only essential devices (like your work laptop)</li>
<li>Set a data cap or a high-usage warning</li>
<li>Monitor your data usage frequently</li>
</ul>
When you keep an eye on hotspot usage, you can get through the outage and still have data left for the rest of the month.
If your mobile data is limited, consider a few alternatives.
<h2 id="use-a-portable-hotspot-or-5g-4g-backup">Use a portable hotspot or 5G/4G backup</h2>
Another quick fix is to have a backup internet solution readily available. These solutions take a little planning, so if your power is on right now, consider:
<ul>
<li>A <a href="https://www.att.com/buy/connected-devices-and-more/" target="_blank" rel="noopener">portable hotspot</a> – A dedicated device that creates a backup Wi-Fi connection is often more dependable than your smartphone’s hotspot. Hotspots rely on a separate SIM card with a data plan you can use quickly during an outage as long as the device is charged. Many portable hotspots can last longer than a phone hotspot session and may offer a stronger signal.</li>
<li>A 5G or 4G internet backup – Some ISPs offer plans with automatic failover. If your power goes out and your internet drops, but you have compatible equipment and backup power for the hub, it can switch over automatically. Best of all, this can help if your wired internet goes down. If you’ve been wondering <a href="https://www.att.com/blog/why-you-should-care-about-5g-emerging-trends" target="_blank" rel="noopener">why you should care about 5G</a>, this may be your answer—a reliable 5G network can keep you connected when your Wi-Fi goes out.</li>
</ul>
These solutions are great if you need a lot of Wi-Fi (work, school, or gaming). Portable hotspot devices and internet backup services can provide a workable connection during an outage.
As long as you keep these tools charged and ready, you can get through a long outage with minimal changes to your daily routine.
A more powerful solution can restore your Wi-Fi connection and also provide power for other important tasks.
<h2 id="keep-your-modem-and-wi-fi-powered">Keep your modem and Wi-Fi powered</h2>
When the power goes out, you can turn to at-home backup power sources. Depending on your electricity needs, you have three common options:
<ul>
<li>A small UPS – An uninterruptible power supply (UPS) is an emergency power source that runs on an internal battery. UPSs kick in as soon as the power goes out. By plugging your modem and router into a UPS, you can avoid sudden disconnects. The catch? Some small UPS units only last a few minutes. They’re designed to buy you time, not power your devices long-term.</li>
<li>A mid-sized inverter – An inverter can provide power from a battery source during an outage. Plug your modem and router into the inverter, and you’ll have an internet connection that lasts up to several hours, depending on the size of your inverter. (If it’s fuel-powered, only run the inverter outdoors or in a well-ventilated area.)</li>
<li>A full-home backup generator – A whole-home generator can power your house (including your Wi-Fi) for hours—or longer, depending on fuel and load. Large generators are a good fit if you experience frequent power outages or live in an area with severe weather. Full-home generators may be costly, but they offer the most normalcy during an outage.</li>
</ul>
Whichever backup power solution you choose, you’ll want to conserve energy as long as possible, especially if you’re not sure when the outage will end. With a few handy tips, you can make your power source last longer.
<h2 id="save-power-and-data">Save power and data</h2>
Streaming and video calls can drain batteries fast, so it helps to keep these to a minimum to save both power and data. You can also:
<ul>
<li>Enable low-power mode on all active devices</li>
<li>Pause auto-updates, backups, and downloads until power returns</li>
<li>Rotate charging between devices and try to keep batteries between 20% and 80% when you can</li>
<li>Use audio only for calls and meetings</li>
<li>Switch to standard definition (SD) quality when video is necessary</li>
<li>Pre-download important documents before a storm hits</li>
</ul>
Outages can often last longer than expected, so a little planning can go a long way to keep you connected longer.
<h2 id="protect-your-gear-and-prep-ahead">Protect your gear and prep ahead</h2>
The last thing you want is for an outage to catch you unprepared. While outages are often unexpected, you can avoid major disruptions to your life by staying ready.
Start with a simple power-outage plan. Your to-do list should include:
<ul>
<li>Creating an “outage kit” with spare cables and batteries</li>
<li>Testing UPS batteries and portable chargers twice a year</li>
<li>Talking to your internet provider about backup Wi-Fi options</li>
<li>Installing surge protectors to safeguard your modem, router, and fiber ONT</li>
<li>Mapping out nearby businesses with public Wi-Fi connections</li>
</ul>
If you pair a reliable backup setup with a quick-fix plan (like using a phone or portable hotspot), you can improve your chances of staying connected during outages.
To prepare for the next power outage, start putting the plan and devices you need in place with us. Our <a href="https://www.att.com/plans/unlimited-data-plans/" target="_blank" rel="noopener">unlimited mobile data plans</a> keep your phone connected when the Wi-Fi drops out, while our hotspot devices can help you get online in many situations (as long as you have coverage and power).
For even more resilience, explore AT&amp;T <a href="https://www.att.com/internet/fiber/" target="_blank" rel="noopener">Fiber internet </a>and choose the best plan to keep you connected when it matters most.

How to get internet during a power outage

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